Privacy Policy | Novaaldex

This Privacy Policy describes how novaaldex (novaaldex Universalus Atstovavimas Biuras) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we gather, how we use it, and the rights you have regarding your data.

Who We Are

We operate a wheel bearing and hub assembly replacement workshop service in Šiauliai, Lithuania. We provide professional front wheel bearing press and hub assembly replacement services for vehicles. As a data controller, we are responsible for how we collect and process your personal information when you interact with our business, whether through our website, phone, email, or in-person at our workshop.

Information We Collect

We collect personal information in several ways:

Contact information: name, phone number, email address, and physical address when you request a service or contact us
Vehicle details: vehicle registration, model, and service history for repair and maintenance purposes
Payment information: billing address and payment details necessary to process your service payments
Website usage data: IP address, browser type, pages visited, and timestamps through our website analytics
Communication records: emails, phone conversations, and messages exchanged with our team

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual necessity: We process data to fulfill our service agreement with you and provide wheel bearing and hub assembly replacement services
Legitimate interest: We use data to improve our services, maintain business records, and communicate with you about service updates
Consent: We collect and use data based on your explicit consent when you subscribe to communications or agree to specific data processing
Legal obligation: We may process data to comply with applicable Lithuanian and EU laws and regulations

How We Use Your Information

We use your personal information for the following purposes:

Providing and delivering our wheel bearing and hub assembly replacement services
Processing payments and managing your service accounts
Communicating with you about your service appointments, repairs, and follow-ups
Maintaining service records and warranty information for your vehicle
Improving our workshop operations and service quality based on customer feedback
Complying with legal and regulatory requirements in Lithuania and the European Union
Preventing fraud and protecting the security of our business and customers

Data Retention

We retain your personal information for specific periods based on the type of data and its purpose:

Service records and repair history: Retained for 7 years following completion of service to support warranty claims and customer inquiries
Contact form inquiries: Retained for up to 24 months after the last interaction to maintain communication history
Payment and billing information: Retained for 10 years in accordance with Lithuanian accounting and tax regulations
Website analytics and cookies: Retained for up to 14 months for analyzing website performance and user behavior
Server logs and access records: Retained for up to 12 months for security and troubleshooting purposes

After the retention period expires, we securely delete or anonymize your personal data. If you request deletion earlier, we will accommodate your request unless legal obligations require us to retain the data.

Your Rights

Under the General Data Protection Regulation (GDPR) and Lithuanian data protection laws, you have the following rights regarding your personal information:

Right of Access

You can request a copy of the personal data we hold about you and information about how we process it.

Right to Rectification

You can request that we correct or update inaccurate or incomplete personal information we hold about you.

Right to Erasure

You can request that we delete your personal data under certain circumstances, such as when the data is no longer necessary for its original purpose.

Right to Restrict Processing

You can request that we limit how we use your personal information while we verify its accuracy or assess our legal basis for processing.

Right to Data Portability

You can request your personal data in a structured, commonly used format and ask us to transmit it to another data controller if technically feasible.

Right to Object

You can object to processing of your personal data for marketing purposes or based on legitimate interests. We will stop processing your data for these purposes unless we have a compelling legal reason.

To exercise any of these rights, contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how our website is used. Cookies are small text files stored on your device that help us remember your preferences and understand user behavior.

We use the following types of cookies:

Essential cookies: Required for website functionality and security
Analytical cookies: Help us understand how visitors use our website to improve our services
Preference cookies: Remember your settings and preferences for a personalized experience

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect website functionality. A separate Cookie Policy provides detailed information about our cookie practices.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure password storage, regular security updates, and restricted access to sensitive data. Our team members receive training on data protection practices and confidentiality obligations.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Sharing

We do not sell or rent your personal information to third parties. We may share your data with:

Service providers who assist us in operating our workshop and website (such as payment processors and hosting providers)
Legal authorities when required by law or court order
Insurance companies if you file a claim related to our services
Your authorized representatives or family members with your consent

All third parties are contractually obligated to use your information only for the purposes specified and to maintain appropriate data security measures.

International Data Transfers

Your personal information is processed and stored within the European Union, primarily in Lithuania. We do not transfer your data to countries outside the EU/EEA unless required by law or with your explicit consent. If international transfers occur, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this document. Your continued use of our services following the publication of updated terms means you accept the changes. We encourage you to review this policy regularly to stay informed about how we protect your information.

Data Protection Authority

You have the right to lodge a complaint with the State Data Protection Inspectorate (VDAI), the independent data protection authority in Lithuania, if you believe we have violated your data protection rights. You can contact the VDAI at:

State Data Protection Inspectorate
A. Žmuidzinavičiaus Street 5, Vilnius, 01121, Lithuania
Website: www.vdai.lrs.lt
Email: [email protected]

We appreciate your trust and remain committed to protecting your personal information and respecting your privacy rights.